We worked alongside staff at Baca to identify the type of information they were capturing across the different systems. We also met with the organisation’s leadership to discuss the higher level requirements that a bespoke system would need to consider.
We have developed a web-based case management system called Acacia, that is much more intuitive to use, recording data—originally held across multiple systems—in one place. The system also allows for the extraction of the recorded information to help the organisation strategically with bid-writing, reporting and overall strategy.
The system is modular in design and includes the following features:
- Caseworkers are able to manage and support their young people, logging activities and appointments along with outcomes and observations.
- Evidencing of the young people’s development through attended classes and mainstream education.
- Housing team is able to manage accommodation including occupancy, repairs and maintenance.