Baca is a local charity, providing supported accommodation and development training for forced migrant young people who are 16 years and over. They are acknowledged, both locally and nationally, as a specialist service provider characterised by passion and innovation. They believe and are committed to investing time, care, support, love, friendship, teaching and guidance into their young people’s lives to help positively shape their future.
To deliver and manage the service that Baca provides, understandably requires a great degree of administration, which is thoroughly monitored and involves multiple parties from both within the organisation and externally (including social services and local authorities).
The number of different systems that Baca staff had to employ on a daily basis was a growing challenge. With ever-changing funding and reporting requirements, the existing systems were becoming less suitable. There was a pressing need to find a single system that would facilitate the required administration in a more effective manor and accommodate future potential changes. Out-of-the-box solutions, which were trialled were not able to cater for the full needs of the organisation and an existing bespoke system developed a number of years earlier was similarly limited in its ability.